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Payment Security

How secure is my transaction?

Shopping with Filthy Dirty is safe and secure. We use internationally recognized technical systems to make sure the details you give us when ordering are protected. We're committed to respecting your privacy and we promise never to release your personal details to any outside company for mailing or marketing purposes.

Filthy Dirty complies fully with Data Protection and consumer legislation, and will treat all your personal information as fully confidential. To provide a more efficient service, all our credit card transactions are processed through a third party with a stellar reputation; they only receive the information required to verify your payment and are under strict obligation to keep personal information confidential.


Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid. See our privacy policy for more information. 


What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification, shipping or internal marketing purposes only. For more details on our privacy policy, click here. 


Do I need to register to shop online?

No, you don't need to register to order online. When you click to ‘Proceed to Checkout’ you will be forwarded to our main Checkout page, which will give you an option to order without creating an account.


I've forgotten my login details

Not to worry. Just click the 'Forgot your password?' link on the log in page and enter the email address you registered with. We'll email you with further instructions.


I just placed an order; can I change my billing address?

Unfortunately, we are unable to change your billing address once your order is confirmed. Please note, your card must be registered at your billing address.