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Customer Service


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Shipping & Delivery

Our goal is to ship the same day all orders received by 1:00 p.m. (MT). All other orders ship within 24 hours. Filthy Dirty shipments are discreetly packaged in standard kraft brown boxes or UPS/USPS supplied packaging. No name appears on the return address and our logo does not appear anywhere on the outside of the packaging. Our shipments make no mention of the nature of the contents, except when required by international customs regulations. For international shipments, where we must describe package contents, the descriptions are generic. If you have any additional questions please see our FAQ, email at 

Privacy & Security

Shopping with Filthy Dirty is safe and secure. We use internationally recognized technical systems to make sure the details you give us when ordering are protected. o help ensure that your shopping experience is safe, simple and secure Filthy Dirty uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. See our Privacy Policy for more information or please see our Frequently Asked Questions. 

Returns & Replacements

Because of the nature of our products we do not issue a satisfaction guarantee for returns or store credit. All sales are final and no returns can be accepted. If your order is damaged upon receipt please let us know immediately. Do not open or use the product if it is damaged. Please see our FAQ for further instructions or email us directly at



This is where you can say we are qucik and easy. If you have any issues ordering, please email us . We would love to talk to you about selecting the right products. Also, if you prefer to place your order over the phone rather than online we are happy to help. 


Payment, Pricing & Promotions

We accept Visa, Master Card, American Express, JCB, Discover and Paypal. If for any reason you are charged something different than the price that is listed, please contact us immediately. To receive promotional codes, first access to sales and Filthy Dirty Insider peeks at new products and more please register with us. We promise to mske it worth your while. 


Viewing Orders

Orders can be reviewed and tracked at any time under My Account. If you choose not to register and check out as a guest you will recieve an email when your order ships with the tracking information included. 


Updating Account Information

Information in your account can be updated at any time. Please see My Account Summary in the My Account section to edit your contact information, address book and email preferences.